Support

Write to support@pressedpassport.com. A person reads it.

What to send

What happened, and what you expected to happen. Your iPhone model and iOS version help: they’re in Settings, under General, then About. So does a screenshot.

Restoring a purchase

On a new iPhone, or if a purchase isn’t showing, open the Holder tab, tap Plans, then Restore Purchases. Use the Apple Account you bought with.

Canceling Annual

Annual renews each year until you cancel it. To cancel, open Settings, tap your name, then Subscriptions, then Pressed Passport. In the app, Holder, then Plans, then Manage Subscription takes you to the same place. You keep Annual until the end of the year you’ve paid for.

Buying Lifetime doesn’t cancel Annual. Cancel Annual yourself, or Apple will keep renewing it.

Refunds

Apple takes the payment, so refunds are Apple’s to give. Ask at reportaproblem.apple.com.

A new or lost iPhone

Your passport is kept only on your iPhone, and we have no copy of it. It comes back on a new iPhone when you set that iPhone up from a backup of the old one, in iCloud or on a computer. Then restore your purchases as above.

Your privacy

The privacy policy says what the app keeps and what leaves your iPhone.